GENERAL TERMS AND CONDITIONS

These General Terms and Conditions (hereinafter referred to as the “Terms and Conditions”) govern the contractual relationship between the accommodation provider and the guest (hereinafter referred to as the “Guest”) in connection with the provision of accommodation services at the holiday cottage located at Bořislav No. 118 and the glamping tent situated on the adjoining property (hereinafter collectively referred to as the “Accommodation”).

By submitting a reservation, the Guest agrees to these Terms and Conditions and undertakes to comply with them.

I. Reservations and Conclusion of the Accommodation Agreement

• The accommodation agreement is concluded upon the Guest's receipt of written confirmation of the reservation from the Accommodation Provider and subsequent payment for the stay.

• The accommodation fee must be paid by the due date specified in the reservation confirmation. If payment is not received by this date, the reservation will be automatically cancelled.

II. Rights and Obligations of the Guest

• The Guest has the right to use the Accommodation and its facilities in accordance with the agreed terms.

• Upon arrival, the Guest must present a valid identification document for registration purposes.

• Security Deposit: The Guest is required to pay a refundable security deposit of $ 240 for the Orchard House or $ 140 for the Glamping accommodation. The deposit serves to cover any potential damage or excessive cleaning costs. It is payable together with the accommodation fee and will be refunded within 7 business days after departure, following an inspection of the Accommodation.

• Pets are not permitted inside the Accommodation.

• The Guest may not allow third parties to use the Accommodation without the prior consent of the Accommodation Provider.

• The number of occupants must not exceed the capacity agreed upon at the time of booking.

III. Rights and Obligations of the Accommodation Provider

• The Accommodation Provider undertakes to provide the Accommodation in a clean, functional, and properly maintained condition and to ensure the Guest's peaceful enjoyment of the premises.

• The Accommodation Provider accepts no responsibility for damage to or loss of personal belongings brought onto or left at the property. Parking is available on private property; however, the parking area is not monitored or guarded, and the Accommodation Provider accepts no responsibility for parked vehicles.

• In the event of a serious violation of these Terms and Conditions or the House Rules (such as disturbing the peace at night or smoking), the Accommodation Provider reserves the right to terminate the Guest's stay immediately without compensation and may charge additional fees where applicable.

IV. House Rules – Safety and Use of Facilities

• Check-in and Check-out: Check-in is available from 3:00 PM, and check-out must be completed by 11:00 AM.

• Safety and Quiet Hours: Smoking is strictly prohibited in all indoor areas of the Accommodation. Open flames are prohibited except in the designated outdoor fire pit. Quiet hours are observed from 10:00 PM to 6:00 AM.

• When Leaving the Accommodation: Guests must ensure that all windows are closed and the entrance door is securely locked.

• Cottage (Domeček) – Specific Rules: The wood-burning stove may only be operated in accordance with the provided instructions. Extra care must be taken when using the staircase leading to the upper floor.

• Glamping – Specific Rules: Outdoor footwear is not permitted inside the tent. The tent fabric, covering, and windows must be handled with care.

• Departure Requirements: The Accommodation must be left in a reasonably clean and tidy condition, including removal of rubbish, washing of dishes, and emptying the refrigerator. In the event of excessive mess, an additional cleaning fee of $ 100 will be charged or deducted from the security deposit. Lost keys will incur a replacement fee of $ 220.

V. Cancellation Policy

• Cancellation 60 or more days before arrival: No cancellation fee (100% refund).

• Cancellation 30–59 days before arrival: Cancellation fee of 50% of the total accommodation price.

• Cancellation less than 30 days before arrival: Cancellation fee of 100% of the total accommodation price.

VI. Personal Data Protection (GDPR)

Guests' personal data is processed in accordance with applicable data protection laws and regulations.

Personal data is used exclusively for processing reservations, communicating with Guests, and fulfilling the Accommodation Provider's legal obligations.

Personal data will not be shared with third parties for marketing purposes.

VII. Final Provisions

These General Terms and Conditions shall become valid and effective on the date of their publication.

The Accommodation Provider reserves the right to amend these Terms and Conditions unilaterally.